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From United States
+1-8007618913
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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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Israel Car Rentals

Guest reviews

1 / 17

December 22, 2024

Destination: Jerusalem

10היה שווה כל שקל וזמן

היה מעולה

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December 18, 2024

Destination: Tel Aviv

2Poor

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

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July 18, 2024

Destination: Tel Aviv

7I expected more clarity

Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

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Y.Shechori

April 24, 2024

Destination: Tel Aviv

7.3Good

Substantial added payments required on extra drivers (6$ per day per extra driver) whereas it has become standard to be included. Rental counter staff were not aware we have already purchased insurance. VAT was a substantial amount added on top of the rental amount. In the end we paid over 1000₪ for an initial rental amount of ~550₪.

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D.Chung

March 3, 2024

Destination: Tel Aviv

9.3Excellent

I returned the car but I didn’t have receipt it until 2/3/2024. The procedure is too slow. I took full coverage insurance so I don’t pay anything. Whenever I return car I received the receipt right away but not this time.

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S.BRUMMER

December 7, 2023

Destination: Tel Aviv

6.3Average

Their customer service is very poor and they have charged me VAT on the VAT meaning extra $17 and they refused to even listen to their mistake or trying to resolve it, blaming QEEQ for not giving them the correct information and therefor charging me extra for no reason.

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Ruby Ulysses

November 23, 2023

Destination: Jerusalem

2Poor

We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

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I.Cohen

August 29, 2023

Destination: Jerusalem

8.7Very good

In contrast to other car rental agencies, AVIS still uses plenty of paper. This spends time at the counter (I waited 40 minutes at the counter, although I was second in the line) and is also less safe. For instance, instead of SMSing the immobilizer's code, they write it on a little piece of paper within the car itself, thus making the car more vulnerable to theft.

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J.Cowland

August 11, 2023

Destination: Jerusalem

6.7For the experienced person in car rental it was fine but more local info needed

car

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July 23, 2023

Destination: Tel Aviv

9.3Good service. Ok car.

It would have been nice if they had an after hours drop off.

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M.Rimer

June 25, 2023

Destination: Tel Aviv

7Good

Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.

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June 13, 2023

Destination: Be\'er Sheva

7.3Good car, long time to get it

The car was good but getting it took too long even though there were no other customers.

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Cornelius Webb

February 5, 2023

Destination: Tel Aviv

6Average

Overall good

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Anton

January 8, 2023

Destination: Tel Aviv

8Very good

Everything was OK, very quick car return

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D.Yahini

January 5, 2023

Destination: Tel Aviv

8Very good

The car had a wheel that was making a lot of noise, I was worried about breakdowns glad I did not have one

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G.SEIDEL

January 4, 2023

Destination: Tel Aviv

4.3I should of been explained that they were

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

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December 2, 2022

Destination: Tel Aviv

8Car OK, Europcar service terrible.

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.

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M.Pitt

July 11, 2022

Destination: Rehovot

7.7Good

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

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A.Lion

June 16, 2022

Destination: Tel Aviv

7.3Mostly Good, service and car

Car was Kia picanto auto small but adequate to cope with 4 adults on a trip of 100mikes

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jerry rider

May 20, 2022

Destination: Tel Aviv

6.7Overall adequate I made it back to Tel Aviv in one piece Thank you

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

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Y.Havasov

May 19, 2022

Destination: Tel Aviv

3I am disappointed with the customer service of Europcar

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

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J.Cohn

May 13, 2022

Destination: Jerusalem

6I would appreciate compensation for dirty vehicle. Unfortunately I did not take pictures

Car was very dirty inside and out and this was a disappointment for me. There was food remnants on the seats inside. Outside windscreens were very dirty as well and vision was difficult as a result - front and back. On questioning the staff at Budget Jerusalem when picking up car I was informed that they didnt' have time to clean the vehicle.

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April 27, 2022

Destination: Tel Aviv

4.3Fine car. Dirty interior on pickup.

Rep didn’t speak English. Car had no washer fluid and was not very clean on the inside.

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Graham .Phillips

April 8, 2022

Destination: Tel Aviv

6Experience was OK after a very difficult start

When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience

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M.Elbaum

November 26, 2021

Destination: Tel Aviv

9.3Good experience

Exceeded our expectations

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E.Kulnevsky

November 21, 2021

Destination: Tel Aviv

6.3Expect to pay extra to undisclosed fees.

Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

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S.Lifchits

November 16, 2021

Destination: Tel Aviv

10Excellent service

Car exceeded my expectations.Instead of Hunday i20 I got Toyota Corolla for the same price

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October 7, 2021

Destination: Tel Aviv

9.7Excellent

got a nice upgrade, good condition, quick and easy

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m.schoen

August 9, 2021

Destination: Tel Aviv

8.3Very good

be aware of high taxes wich is not seen on site

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S.Galkin

June 22, 2021

Destination: Tel Aviv

9Better than others we’ve used!

While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.

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J.Pulido

June 15, 2021

Destination: San Francisco

8Bueno en general

La sra del escritorio en la entrega se molesto porque no quize pagar mas seguros que los que ya habia comprado con QEEQ y me tiraba los papeles sobre la mesa, fue tosca y grosera en su actuar.

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March 7, 2021

Destination: Jerusalem

8.7Great Qeeq price.Thanks so much!

No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!

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Joyce Bradley

September 13, 2020

Destination: Be\'er Sheva

6Average

Not very satisfied due to a 17% tax charge for student visas.

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Elmer Frederick

August 21, 2020

Destination: Jerusalem

10Excellent

Waited for about twenty minutes, but got an upgrade to an SUV.

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July 8, 2020

Destination: Beit Shemesh

4Not the best experience

The car was very old and didn’t drive well. The air conditioning wasn’t working very well and there was something sticky in the cup holders.

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Nathan Thomson

June 8, 2020

Destination: Haifa

10Excellent

The car rental staff provided excellent and patient service.

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F.Ridge

March 28, 2020

Destination: Tel Aviv

10Good experience

Great company easy to use

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A.P.

March 12, 2020

Destination: Jerusalem

9.3expensive...

The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...

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P.Rosenfeld

February 22, 2020

Destination: Tel Aviv

5Knackered beat-up old wreck of a car.

The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm. It didn't break down (that was a miracle) but it was unpleasant and anxious every day.

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S.dor

February 19, 2020

Destination: Jerusalem

9.3The vehicle was excellent

The vehicle was excellent service above the expected

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J.Brunbech

February 13, 2020

Destination: Tiberias

8.7It was good

The car was in a good condition, just as one could expected.

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Marcelo Krawiec

February 9, 2020

Destination: Jerusalem

8.3Very good

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen

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Dean Humphr(e)y

February 2, 2020

Destination: Tel Aviv

6Average

There were a lot of upsells, including insurance and returning the car with an empty tank.

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c.yacobovitz

January 8, 2020

Destination: Bnei Brak

6.3מאוכזב

שרות מזעזע, לא מתייחסים ללקוח כלל.

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Yves DeQuincey

January 6, 2020

Destination: Tel Aviv

6Average

Returning the car is inconvenient; the location is in Terminal 1 of the airport and the staff are rather unhelpful.

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Mark

January 5, 2020

Destination: Jerusalem

10Excellent

Perfect job

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!!!!!!!

January 1, 2020

Destination: Jerusalem

10Was very fun and efficient thank you very much

Was very fun and efficient thank you very much

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December 30, 2019

Destination: Tiberias

8Good little car

Good little car.

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m.zalaznik

December 26, 2019

Destination: Jerusalem

10בסדר

נשבר לי המראה והם שלחו רכב חילופי תוך 3 שעות אבל הרכב החדש היה קצת פחות טוב מהרכב הראשון

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December 12, 2019

Destination: Jerusalem

6.7Average

The vehicle was dirty, besides - everything was fine

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

Q2. How can I add an addtional driver?

Q3.What if I want to pick up or drop off my rental car out of office hours?

Q4. Can I take the hired car to another country or cross border?

Q5. Can I pick up my car at one location and return it at different location?

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6417393058
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