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Q1.What is an insurance excess？
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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Customer Service
June 17, 2024
Destination: Nairobi
The staff at the rental company were problematic. First, they claimed it was past service hours and charged an extra $20. Then, after getting the car, they said he was thirsty and asked for some small change for coffee. Upon returning the car, they said it was dirty and asked for another $20 for cleaning.
View moreApril 14, 2024
Destination: Nairobi
The service was very detailed!
View moreSeptember 1, 2019
Destination: Nairobi
Overall, the service attitude is acceptable, and the pick-up and drop-off were quick. However, we were very unhappy with our return experience!
View moreAugust 10, 2018
Destination: Nairobi
Like: I liked that the staff communicates very well with us over the phone and they also were flexible when we tried to find a mechanic ourselves. Apart from the gear issue the car was really good
View moreDislike: All well