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Q1.What is an insurance excess？
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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Customer Service
January 13, 2025
Destination: Luxembourg
Very satisfied.
View moreDecember 6, 2024
Destination: Luxembourg
I have to mention your two counter staff - they are great ambassadors for you. Helpful, polite, cheerful, professional. Found a mutual interest in aviation with the gentleman. I do hope he does follow through in acquiring his PPL - Private Pilot License!
View moreNovember 9, 2024
Destination: Luxembourg
Not bad.
View moreOctober 7, 2024
Destination: Luxembourg
Pretty satisfied.
View moreJuly 22, 2024
Destination: Luxembourg
The car was very new, with only a little over 2,000 kilometers. The staff at the counter were easy to communicate with, and the return process was quick and simple.
View moreApril 27, 2024
Destination: Luxembourg
The car pickup process was straightforward. Adding an additional driver was free, and there was no upselling.
View moreNovember 8, 2022
Destination: Luxembourg
La voiture manque de puissance
View moreAugust 1, 2022
Destination: Luxembourg
Very satisfied
View moreJune 14, 2022
Destination: Luxembourg
Great service, would use again and recommend to others.
View moreMay 28, 2022
Destination: Luxembourg
Very satisfied, the pick-up was quick.
View moreNovember 13, 2021
Destination: Luxembourg
The service from Zhulzhu Car is great, but it's inconvenient to exchange cars from the basement after 11 PM at this store. After returning the car at the airport past 11:45 PM, there are no buses available, so you have to take a taxi.
View moreOctober 4, 2021
Destination: Luxembourg
Very good
View moreJanuary 14, 2020
Destination: Luxembourg
They finally gave me a better car for the same price so I could have more space. I always rent with them and always glad of their services !
View moreDecember 28, 2019
Destination: Luxembourg
This company is a scam. Everything was made clear during the return, but I was inexplicably charged 34 euros! It's daylight robbery!
View moreAugust 21, 2019
Destination: Luxembourg
The car was dirty - in one of the the object compartment there was an old cookie and a bottle of some drink from the previous person who rented the car. Also the car was smelling of cigarettes.
View moreAugust 19, 2019
Destination: Luxembourg
We got an upgrade to the next segment, it was a nice surprise.
View moreJuly 29, 2019
Destination: Luxembourg
Counter staff are wonderful. Always courteous and very helpful
View moreJune 30, 2019
Destination: Luxembourg
good car and service
View moreJune 30, 2019
Destination: Luxembourg
OK
View moreJune 19, 2019
Destination: Luxembourg
The Hertz staff is great. Since I am a repeat customer, they make the trade off quick & simple
View moreMay 19, 2019
Destination: New York
New car all good
View moreMay 9, 2019
Destination: Luxembourg
La voiture que j'ai reçu était une game au dessus... Cela m'a fait très plaisir , le véhicule neuf juste quelques kilomètres au compteur. Je recommande Avis.
View moreMarch 25, 2019
Destination: Luxembourg
ok, but car was a dirty... that's the second time i get a car with these conditions.
View moreSeptember 19, 2018
Destination: Luxembourg
Like: I needed to rent a car for a specific 8 hours one day, this is exactly what I got, language was not a problem, no hassle, new car, no issues, easy pickup and return
View moreDislike: absolutely nothing.
August 30, 2018
Destination: Luxembourg
Like: Easy car collection, clean car, return instructions were clear. Cheapest quote despite the last minute purchase, easy to navigaye website.
View moreDislike: None so far.
July 22, 2018
Destination: Luxembourg
Like: Professional staff, roomy car with high spec for economy rent
View moreDislike: Nothing
October 7, 2017
Destination: Luxembourg
The staff was really nice!
View more