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Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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August 18, 2022
Destination: Swakopmund
good service
View moreSeptember 25, 2019
Destination: Windhoek
This car rental experience was terrible. The car rental company inexplicably charged an extra 5000 after returning the car. When I called to inquire, they said it was for a car lock, but there were no incidents when I returned the car. Since I had purchased full insurance, I didn't bother arguing with them and asked for a repair invoice for the car lock to claim the insurance back home. After waiting a month, there was still no response.
View moreFebruary 28, 2019
Destination: Windhoek
Extra charges after returning the car, with unexpected deductions and no receipts or emails to inform me. It was only by chance that I noticed the charges on my credit card statement. After inquiring through the rental platform, it took 10 days to get a response, only to be told it was for renting a GPS, which I never rented in the first place. There were no documents for me to sign regarding any GPS rental. The charges are still being disputed, adding a very unpleasant experience to an otherwise wonderful trip!
View moreFebruary 4, 2019
Destination: Windhoek
The service attitude was fine, but they didn't recognize the QEEQ order.
View moreJanuary 6, 2019
Destination: Windhoek
We damaged two tires but were charged for three, and they refused to acknowledge it.
View moreOctober 24, 2018
Destination: Windhoek
Did not receive the rented car on time
View moreMay 13, 2018
Destination: Windhoek
Too slow
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