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Q1.What is an insurance excess？
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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Customer Service
March 20, 2024
Destination: Managua
The service was excellent, and the staff was very friendly!
View moreOctober 27, 2023
Destination: Granada
When picking up the car in Granada, the fuel tank was empty. Unfamiliar with fuel prices in Spain, I asked the staff how much fuel I would need for a trip from Granada to Ronda to Seville, and they estimated around 70 euros. I filled the tank with 70 euros worth of fuel, but by the time I returned the car, the tank was still three-quarters full. This was far from the actual amount used. The car rental company refused to negotiate or refund when I returned the car. I believe the company intentionally gave an inaccurate estimate to earn undue profit. Consequently, I filed a complaint through the car-sharing platform, requesting a 75% refund of the 70 euros, which is 52.5 euros or its equivalent in RMB. After a month of communication, I ultimately did not receive any compensation. This was my first time using the car-sharing platform and I was very disappointed. It was a terrible experience.
View moreDecember 28, 2022
Destination: Managua
deberia de incluir el seguro
View moreMarch 12, 2020
Destination: Managua
Personals here they treat people very rude, the guy at that moment when I get there after wait for an hour, he was doing some kind of weird things with a calculator, he told me that I have to pay an insurance $134.45 dollars more because he said that they won't allow me to drive the car without it, I told him that I already did went I booked the car, was all include, after arguing I decide to pay cause I was there in the middle of the night, no more option to chose but very angry about it. I pay $385.26 to Easyrentcars plus $134.45 to Budget for a car that is not worth it. For that price I could have a bigger car without to much problem.
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