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Q1.What is an insurance excess？
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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Customer Service
December 18, 2024
Destination: Saint Marie
나는 차를 인수하기 위해 카운트를 찾았습니다. 그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다. 나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다. 그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다. 이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다. 하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다. 이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.
View moreNovember 10, 2019
Destination: Saint Marie
I rented a Renault Clio, which performed superbly on hilly roads. It really gave me a taste of the French whirlwind driving style – fuel-efficient and powerful.
View moreOctober 30, 2019
Destination: Saint Marie
Quick vehicle pickup and return process
View moreOctober 23, 2019
Destination: Saint Marie
Acceptable
View moreSeptember 4, 2019
Destination: Saint Marie
Très bon accueil au retour Service d’assistance Très efficace Mais une panne nécessitant le changement de véhicule au bout de 8 jours + voyant qui s’allume Sur le 2 véhicule au bout de quelques jours : est-ce un hasard et pas de chance ? Je suis déçue par votre prestation
View moreAugust 13, 2019
Destination: Saint Marie
The Hertz staff were great. I left my phone in the car, and they drove back to the airport to return it, which was very touching. However, after returning, I found another charge on my card for an additional driver, which I had already paid in cash on site. I contacted the QEEQ staff, who promised to follow up, but I haven't heard back. While abroad, I tried to get in touch with the rental company through QEEQ but couldn't get through either by internet call or international call. This was extremely frustrating! If you're going to offer a service phone line, it should at least work. Are these international service lines and internet calls just for show?
View moreFebruary 18, 2019
Destination: Saint Gilles Les Bains
The pickup location provided in the order was a hotel. After calling, the rental company arrived in 10 minutes, picked me up, and explained everything in detail.
View moreSeptember 26, 2018
Destination: Saint Pierre
The French guy was very nice and polite
View moreFebruary 21, 2018
Destination: Saint Marie
In the past, when renting through Ctrip, there were no additional fees upon landing. This time, QEEQ charged an airport fee, which wasn't disclosed before booking, and forced me to buy insurance.
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