ADDCAR RENTAL - Zagreb Airport Information, Car Rental Instructions & Policies

Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.

I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).