Hawk, Kuantan Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hawk - Kuantan Airport Information, Car Rental Instructions & Policies

Address

Sultan Ahmad Shah Airport (KUA), 25150 Kuantan, Pahang, Malaysia

Telephone

+60-169215327 / 169215327

Pick-up Instructions

The Hawk - Kuantan Airport car rental location is in terminal

The Hawk - Kuantan Airport car rental staff will Initiatived provide a fixed-pickup service and no need to contact

The location is at the arrival hall.If you choose to pick up the car out of its working hours, you will need to pay an extra fee to the location. The specific cost is subject to the location.

Drop-off Instructions

The location is at the arrival hall.If you choose to return the car out of its working hours, you will need to pay an extra fee to the location. The specific cost is subject to the location.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -13:00	09:00 -17:30	CLOSED	09:00 -17:30	09:00 -17:30	09:00 -17:30	09:00 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

23 - 70 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driver's license from your country + IDP

Please note that the International Driving Permit (IDP) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full driver's license issued in Malaysia

Additional Extras

To be updated

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

Nearby Kuantan Airport

Hotels

1.3 mi from Pantai Regal Hotel

1.8 mi from dr96inn

2.3 mi from Memory Homestay

Other Landmarks

7.4 mi from Wan Fo Tien Temple

7.9 mi from Masjid Sultan Ahmad Shah 1

FIND ME A CHEAP RENTAL

Map view of Hawk Store Location

coordinates: 3.7807464 103.214965

Guest Reviews

Total points： 2.0 / 10 Poor

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Boyce Sharp
Kuantan
2 /10 Poor
Reviewed: Sunday, November 17, 2024
I am very dissatisfied with the HAWK in Kuantan and the customer service at Zuzuche. Firstly, the staff claimed that the car was new, but it turned out to be the oldest car we've ever rented, with over 120,000 kilometers and severely worn-out tires! Secondly, the staff did not check the essential tools in the car. We found out there was no jack and no fire extinguisher. The staff said the store didn’t have any and told us to call them if there were any issues. This is ridiculous! We planned to drive through mountainous areas on Highway 4 to the Thai border. What if we had a flat tire? There are wild animals in that area, and with the worn-out tires, it could easily happen. How could they be so nonchalant? Thirdly, when we called Zuzuche customer service, they said that the agreement might not have included a jack and a fire extinguisher! Are you kidding? In China, you can't drive without them. Does this have to be explicitly stated in the agreement? Why is there no option to select these essentials? Is the customer service even professional? We requested a car replacement, but the staff said there were no cars available, implying that we could either take the risk or it was our responsibility. Eventually, after calling our Malaysian friends to argue on our behalf, the shop agreed to temporarily buy us a jack and provide a fire extinguisher. But our pickup time was delayed from 10:30 AM to 12 PM, meaning we arrived in Kota Bharu after dark. Fourthly, the car's trunk lid had issues. Sometimes it wouldn’t close, and sometimes it would fall on its own, injuring my husband's head. Fifthly, the fuel gauge read 7/8 but it was actually 3/4. After driving less than 200 meters, the fuel needle dropped. Very dishonest business. Finally, seeing our frustration, they agreed to let us swap cars at the Kota Bharu Airport store, but we had to go there ourselves. We have never encountered such a business before. We are also very dissatisfied with the way Zuzuche customer service handled this situation.
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