Enterprise, Marseille Saint Charles Train Station Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Enterprise - Marseille Saint Charles Train Station Information, Car Rental Instructions & Policies

Address

36 BOULEVARD CHARLES NEDELEC, MARSEILLE GARE ST CHARLES, MARSEILLE, U, 13001, FR

Telephone

+33491059086

Pick-up Instructions

When you arrive at the train station, take the exit called SORTIE NEDELEC. Then, cross the road to go on Nedelec street and our office is 100 meters on your left.

Drop-off Instructions

Please return to the office. Google map link: https://maps.app.goo.gl/CSAm9bcYmtHje1z19

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 70 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 7 year's of license holding time: Audi A3 Sportsback, Mercedes A-class, Audi Q3, Ds Ds7 Crossback, Bmw 3 Series, Audi Q4 E-tron, Renault Espace, Volkswagen Sharan, Mercedes Eqc, Ford S-max

The following models require 10 year's of license holding time: Skoda Kodiaq, Mercedes C 180 Avantgarde, Mercedes Sprinter Luton With Tail-lift, Mercedes C-class, Audi A6, Volvo Xc90, Mercedes E-class, Mercedes E250 Convertible

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in France

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Denmark Liechtenstein Luxembourg Andorra Germany Italy Norway Monaco Belgium Show More Denmark Liechtenstein Luxembourg Andorra Germany Italy Norway Monaco Belgium Sweden Switzerland Finland United Kingdom Netherlands Portugal Spain Austria The Republic of San Marino	EUR 55 per rental

Please inform the rental branch of your intention to leave the country with the vehicle and require authorisation.If you rent a car on the island of Corsica, you are not allowed to drive it outside Corsica.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 3500 for other car models.

EUR 1700 for Seat Leon,Fiat 500x,Skoda Kamiq, Manual , Guaranteed 2022/2023 Registered Car Model,Peugeot 308,Ford Focus,Volkswagen Golf,Fiat 500,Corsa-e,Citroen C3,Opel Corsa,Hyundai I20,Fiat 500,

EUR 3500 for Audi A3 Sportsback,Mercedes A-class,Audi Q3,Audi Q4 E-tron,Skoda Kodiaq,Mercedes C 180 Avantgarde,Ford Tourneo Custom,Toyota Proace,Mercedes C-class,Audi A6,Mercedes Eqc,Volvo Xc90,Mercedes E-class,Mercedes E250 Convertible,Ford S-max,Volvo Xc40,

EUR 2000 for Byd Atto 3,Renault Captur,Toyota C-hr,Peugeot 508,Ford C Max,Opel Mokka,

EUR 2500 for Renault Espace,Volkswagen Sharan,Mazda Mx30,Peugeot 3008,Renault Symbioz,Opel Movano Xl2 10/12m3,Ch R Matic,5 2,Peugeot 5008,Mg 5,Volkswagen Passat,Volvo C40,Ford Kuga,Ford Kuga,Ford Kuga,Volkswagen Passat,Volkswagen Passat Estate,Citroen C4 Grand Picasso,

EUR 1500 for Peugeot E Expert,Fiat Talento,Renault Clio Societe,Mystery Car,

Theft Insurance Excess differs by car model:

EUR 1700 for Seat Leon,Fiat 500x,Skoda Kamiq, Manual , Guaranteed 2022/2023 Registered Car Model,Peugeot 308,Ford Focus,Volkswagen Golf,Fiat 500,Corsa-e,Citroen C3,Opel Corsa,Hyundai I20,Fiat 500,

EUR 2000 for Byd Atto 3,Renault Captur,Toyota C-hr,Peugeot 508,Ford C Max,Opel Mokka,

EUR 1500-3500 for other car models.

EUR 1500 for Peugeot E Expert,Fiat Talento,Renault Clio Societe,Mystery Car,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

12.5 mi from Marseille Airport

Railway Stations

0.2 mi from Saint-Charles Train Station

11.6 mi from Aix-en-provence TGV Station

Other Landmarks

0.5 mi from Des Reformes Church

0.5 mi from Quartier Du Panier

0.8 mi from Gare De La Joliette

FIND ME A CHEAP RENTAL

Leaflet

Map view of Enterprise Store Location

coordinates: 43.302443 5.37748

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Bart Ernest
Marseille
10 /10 Excellent
Reviewed: Thursday, April 10, 2025
Convenient pickup, reliable service
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Phoenix Brown
Marseille
4 /10 Average
Reviewed: Thursday, April 10, 2025
Too few counters, long wait in line.
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Sigrid Luke
Marseille
10 /10 Excellent
Reviewed: Thursday, April 10, 2025
Quite convenient
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Gabrielle Tuttle
Marseille
10 /10 Excellent
Reviewed: Thursday, April 10, 2025
The pickup and drop-off process was very convenient and quick, and the car was very new.
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Ophelia Housman
Marseille
10 /10 Excellent
Reviewed: Thursday, April 10, 2025
The service was great, they only promoted necessary add-ons and communicated efficiently without wasting time. The car return process was smooth with a simple inspection, no unnecessary nitpicking, very straightforward.
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Upton Newton
Marseille
2 /10 Poor
Reviewed: Thursday, April 10, 2025
I had three significant issues during the car rental process that I am very dissatisfied with.
First: The car provided did not match my reservation. When booking, I specifically chose a compact car for easier driving within the ancient city. However, upon pickup, I was given a tall SUV, which I was not comfortable driving due to my familiarity with smaller cars. The rental company had no other options available, leaving me with the choice to either accept the SUV or cancel the reservation.
Second: The rental company claimed there was a compact Nissan car available at their Avignon branch and reserved it for me. As a result, I altered my travel plans last minute and drove for two and a half hours to Avignon, only to be told upon arrival that Marseille's rental office had never communicated the reservation to them, and there was no compact car available for an exchange. This misinformation from the Marseille branch caused disruption to my itinerary, and driving the oversized vehicle through small towns was both challenging and fuel-inefficient.
Third: While making the payment, the Marseille rental office charged me an additional €75 for a one-way drop-off fee, promising to refund it along with the deposit upon return (we have audio evidence of this). However, at drop-off in Montpellier, the staff insisted the €75 one-way fee had to be charged. Even after showing them the rental breakdown, they agreed to process the refund but, to this day, it has not been issued.
Regarding the return process, I encountered three major issues:
First: The navigation showed the return location as being within a seven-story parking garage. After parking the car, I spent a long time searching and eventually discovered the return point was on the basement level. I had to pay parking fees to move the car to the basement floor. Then, I had to walk to the rental office inside the train station, only to have the staff accompany me back to the basement to check the vehicle. The process was overly complicated as the rental office is inside the train station with no parking in front, and there was no prior instruction explaining that the return spot was specifically in the basement level.
Second: Upon inspection during the return process, the staff pointed out a pinhole-sized crack on the windshield. Despite our thorough inspection when picking up the car and recording a video of the car, we completely missed this tiny crack. After repeated confirmations, we were certain there was no collision during our rental period. Following further investigation, the staff verified that the crack was not our fault and we were not held liable for it. However, this issue delayed our return process for an hour. Luckily, we had allowed sufficient time to catch our train, or this could have disrupted our travel plans.
Third: During the final billing, the rental company still deducted the €75 one-way drop-off fee. Despite presenting evidence and arguing our case, they merely stated that the refund would be processed later. To date, we have not received it. We kindly request Zuzuche's customer service team to assist in recovering the overcharged one-way drop-off fee.
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