Dollar - Washington Dulles Airport Information, Car Rental Instructions & Policies

Dropped off car and a family member picked me up at drop off center with a rental car from a different company. Dollar attendant refused to let us out of gate. Tried to claim it was one of their cars. Was rude and uncooperative. Took over half hour to get a manager to get gate opened for us.

On the first day, I was attended by a Vietnamese man with a poor attitude. He said I hadn't purchased third-party liability insurance, but my booking on the rental platform clearly included it. He insisted on selling me the insurance, which made me suspicious of either him or the platform. I called the rental platform, and they said Dollar was lying to push their insurance and assured me that if an accident happened, Dollar would be responsible. Dollar, on the other hand, told me I could drive without insurance, but the rental platform would cover accidents. It was a frustrating experience with both parties passing the buck over a minor insurance issue. Dollar also promoted the e-pass because I was traveling from Washington to New York, and an e-pass was economical due to numerous and expensive tolls in the East. The first car available was a rundown Nissan with a nearly detached bumper. I didn't notice the condition during pickup but later realized and returned it for a replacement. Despite Dollar claiming it was fine, I insisted on a new car and got a Chrysler, which was much better. The Chrysler was great to drive, much better than the Japanese car.

There were no preferred vehicles at the lot, only group vehicles. I almost couldn't rent the car because Bank of China credit cards do not support $0 purchase test. Fortunately, the emergency support from the rental company suggested that I make a small purchase. I bought a tank of gas, and the payment test succeeded. Although the Korean clerk was not very friendly, he let me try three times. Huge thanks to the emergency support team.

Cannot guarantee the car model, long waiting time to pick up the car.

Average

Good

Very satisfied

2-hour wait time in line

First time using, very satisfied.