GREEN MOTION - Sarajevo Airport Information, Car Rental Instructions & Policies

The pick-up process was smooth, the representative of the company waited for us at the airport. The staff at the office was helpful and kind. Unfortunately, we had a small accident so my deposit was taken by Green Motion and they locked the deposit twice. However, after a few emails, they unlocked the second deposit and I got also back the first deposit from my insurance company since we had full coverage insurance. The staff answered every question regarding the insurance and deposit refund during the drop-off. I would recommend the company because their prices are really good but together with full coverage insurance.

Kiraladığımın bir üst segmentinde araç verdiler, green motion ofisi havaalanında değil, oraya varında telefonla aramak zorunda kaldık, ellerinden geldiğince yardımcı oldular, araç alış ve teslim sırasında hiç sorun çıkmadı, araç eski bir araçtı.

Super ptotection satın almama rağmen kartıma bloke konuldu. Sitede blokeye gerek yok yazıyordu. Ancak bir sorun olmadı. Aracı teslim ettikten 3 gün sonra bloke çözüldü. Şirket yetkilileri ilgiliydi. Teşekkürler.

First of all, the actual car was completely different from the one in the pictures. It was a front-wheel drive and a very old model. I have rented many cars before, and I can say the normal price would be around 60 euros per day. It did not look anything like the picture, and the rental agent told me that the pictures on the rental platform were incorrect. I searched on Google and found that the actual vehicle was an Opel Corsa Berline with a 1.2 engine capacity. A new one costs 18,000 euros, definitely not like the one in the picture. Secondly, paying a high price for this car that did not match the photos was already frustrating. On top of that, I lost my credit card and could only use Apple Pay. The rental agent insisted that I buy his insurance or else he would cancel my booking. When I asked for other solutions, he repeatedly said, 'I don't know, I can do nothing.' What annoyed me was that he made no effort to find a solution and made things extremely inconvenient for me. He said he had been in the business for 40 years. Then why did I have to come up with solutions on my own? I had to negotiate with the rental platform for an hour, eventually bought their insurance, and got a refund for the platform insurance (which, even after a month and a half, still hasn't been processed). I thought I could finally enjoy my trip, but it rained in Montenegro, and this car, being a front-wheel drive, skidded down the mountain at 50 km/h, hitting a guardrail. I refuse to believe it was my driving skills; I had been driving in Turkey last week, where roads are notorious, especially around Fethiye and Pamukkale. But I rented an Opel SUV there with no issues. After the accident, I contacted the rental agent, and he started yelling at me on the phone saying, 'I don’t know how to do, I can’t do anything.' I later learned from the landlord that I needed to file an accident report with the police to claim insurance. This rental agent kept his mouth shut like a prisoner, not saying a word. In desperation, I called the embassy, but don't ever do that! The person who answered was extremely rude, confirmed I was Chinese, and then impatiently said 'Speak!' When I asked how to resolve the issue, she dismissed me saying, 'I don't know, ask your rental company,' and hung up. I spent half a day dealing with the police in Montenegro, went to a local court, and paid 200 euros for the accident report. The car was towed away with one day left in the rental period, and I did not get a refund. This whole ordeal ruined our trip. The agent yelled at my girlfriend, combined with the embassy's 'helpfulness,' upset her deeply. She cried for half a day, and I spent a lot of time comforting her. In a completely unfamiliar place, dealing with all this was extremely frustrating. The most ridiculous part was that, in the end, this agent charged my credit card 8,000 RMB for towing fees. Fortunately, I managed to get the money back with the help of my credit card company, but it took three trips and multiple calls. My time and effort are valuable too. This whole experience was extremely disgusting. A word of advice: never use Green Motion. Also, try to avoid renting through platforms; they can't help you when issues arise, leaving you to deal with everything on your own.

First, the actual car didn't match the pictures at all. It was a front-wheel drive, and a very old model. I've rented many cars before and can say the fair price should be around 60 Euros per day. It was completely different from the picture. The rental agent said there was a problem with the images on the platform I booked from. I searched on Google and found out that the actual car was an Opel Corsa Berline, 1.2 engine, which you can buy new for 18,000 Euros. Definitely not the one in the picture. Secondly, I was already frustrated with the high price for this mismatched, old car. Then, because I lost my credit card and could only use Apple Pay, the rental agent insisted I buy his insurance, or he would cancel the reservation. When I asked for other solutions, he kept saying, 'I don't know, I can't do anything.' What upset me most was that he wasn't even trying to help. He claimed to have 40 years of experience, so why should I be the one figuring out solutions? I had to negotiate with the booking platform. After an hour of communication, I bought his insurance, and the platform promised to refund me for the insurance (which hasn't happened even after a month and a half). I thought I could finally enjoy my trip. Then it started raining in Montenegro, and the car, which was a front-wheel drive, started skidding at just 50 km/h down a hill and hit a guardrail. I firmly believe it wasn't my driving skills because I had just driven in Turkey the previous week. Anyone who’s driven in Turkey knows how challenging the roads are, especially around Fethiye and Pamukkale. But since I rented an Opel SUV in Turkey, there were no issues. After the crash, I called the rental agent, and he yelled at me on the phone, again saying, 'I don't know how to help, I can't do anything.' Later, I found out from my landlord that I needed to report the accident to the police and file a report for the insurance claim. The rental agent didn't say a word about this. In a panic, we called the consulate, but it only added to our frustration. The person who answered was very impatient and just told me to ask the rental company. I spent half a day dealing with the police and court in Montenegro, paid 200 Euros for a police report, and had the car towed. There was still one day left on the rental, but no refund was given. By this point, the trip was ruined. The rental agent yelling at my girlfriend and the unhelpfulness of the consulate left her in tears, and I had to comfort her for a long time. We were in an unfamiliar place and needed help, but the rental agent just got angry at us? The worst part was that after all this, the rental company charged my credit card 8,000 RMB for towing fees. Fortunately, I got the money back with the help of my credit card company, but I had to make multiple trips and calls to resolve it. My time and energy are valuable too. The whole ordeal was like swallowing a fly—disgusting and frustrating. I strongly advise against using Green Motion and renting cars through these platforms. When difficulties arise, the platform won't be much help either; you'll end up handling everything on your own.

First, the phone number appeared to be out of service. Later, the local representative found me and said their Smart car had fallen into the river and couldn't be rented to me, and there were no other automatic cars available. The rental company’s store had no sign and didn’t show any rental qualifications. The reviews on the website seem to be fake.