From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2590632309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2590632309
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Hertz, Queenstown Car Rental

Hertz 2000+ ratings, 11 reviews

Queenstown, Otago, New Zealand

8.5 / 10 Very good

Hertz - Queenstown Information, Car Rental Instructions & Policies

Address

1-7 EARS ST,ST PETERS CLOSE

Telephone

034424106

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
09:00 -12:30
09:00 -12:30
09:00 -12:30
09:00 -12:30
09:00 -12:30
09:00 -12:30
09:00 -12:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 12.59/day
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
NZD 15/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 13/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 13/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 13/day
capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.
Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER: Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Corolla,

NZD 5500 for Renault Captur,

NZD 5500 for Compact,

NZD 5900 for Nissan Juke,

NZD 6001 for Description Not Available,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Bmw Serie 3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for H Skoda Kodiaq,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Kia Carnival,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Volkswagen T-roc,

NZD 5500 for Vauxhall Grandland X,

NZD 5500 for Volvo Xc40,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Tesla Model Y,

NZD 0 for Suzuki Jimny,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Toyota Corolla,

NZD 0 for Renault Captur,

NZD 0 for Compact,

NZD 0 for Nissan Juke,

NZD 0 for Description Not Available,

NZD 0 for Ford Tourneo Connect Aut.,

NZD 0 for Toyota Yaris,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Bmw Serie 3,

NZD 0 for Toyota Kluger Hybrid,

NZD 0 for H Skoda Kodiaq,

NZD 0 for Ford Mustang Gt,

NZD 0 for Kia Carnival,

NZD 0 for Volkswagen T-roc,

NZD 0 for Vauxhall Grandland X,

NZD 0 for Volvo Xc40,

NZD 0 for Kia Sportage,

NZD 0 for Renault Master,

NZD 0 for Toyota Prado,

NZD 0 for Ford Ranger-4wd,

NZD 0 for Hiace 12 Seats,

NZD 0 for Tesla Model Y,

NZD 0 for Suzuki Jimny,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Corolla,

NZD 5500 for Renault Captur,

NZD 5500 for Compact,

NZD 5900 for Nissan Juke,

NZD 6001 for Description Not Available,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Bmw Serie 3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for H Skoda Kodiaq,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Kia Carnival,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Volkswagen T-roc,

NZD 5500 for Vauxhall Grandland X,

NZD 5500 for Volvo Xc40,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Tesla Model Y,

NZD 0 for Suzuki Jimny,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.9 mi from Queenstown Airport

Hotels

0.1 mi from Scenic Suites Queenstown

0.4 mi from Copthorne Hotel & Apartments Queenstown Lakeview

0.4 mi from Hotel St Moritz, Queenstown - MGallery Collection

Other Landmarks

0.9 mi from Shotover River

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: -45.032812 168.662624

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.5 / 10 Very good

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • Les Strong

    Queenstown

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Very satisfied
    Read More >
  • Quincy Lena

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    The service was quite good.
    Read More >
  • Laurel Ellis

    Queenstown

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Big company, good car condition. However, they didn't explain where the snow chains are located.
    Read More >
  • Diana Bert

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    I responsibly say that if you can rent a car directly through the car rental company, do not use third-party agents because it's a hassle. I used a car in Queenstown, New Zealand for 13 days. Initially, I wanted to rent directly, but Hertz told me on the phone that there were no cars available (I needed the car quite urgently). Later, I found that QEEQ could rent Hertz cars, so I placed an order through QEEQ and paid in full. I chose Hertz because of its high reliability, although the insurance is expensive, the cars are new, and there are few disputes. I ended up paying more through QEEQ, and while I did get a car, the process was very unpleasant. Here's the details: I bought Hertz’s full insurance with zero deductible through QEEQ. Having used Hertz in the US, I was quite sensitive about the insurance and called QEEQ to confirm if the full insurance was a Hertz package before paying, and was assured it was. But on the day I picked up the car in New Zealand, the Hertz staff told me the insurance I purchased only covered the car itself and third-party liability. I contacted QEEQ customer service on the spot, but couldn't get the issue resolved. The customer service told me to buy the insurance myself and solve the issue after I return the car. Since there were many people waiting to pick up cars, I had no choice but to buy the insurance. After returning to my country, I contacted after-sales to solve the issue, but was told that I misunderstood the insurance content and that the customer service gave me an accurate explanation without misleading me. So, in the end, I could only laugh bitterly. The basic logic is simple: once you spend the money, you're at a disadvantage. So, I seriously advise everyone not to rent cars through third parties. Book directly through the rental company’s website, it’s cheaper, the fees are clear, and any disputes can be resolved directly. I will never use QEEQ again. Very poor rating, especially for after-sales! They confuse the content to sell their insurance, it's impossible to give a good rating.
    Read More >
  • Claire Eugen

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Excellent service
    Read More >
  • Milo Ruth

    Queenstown

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Good
    Read More >
  • Arlen Tracy

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Satisfied
    Read More >
  • Hilary Addison

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Hertz’s service was excellent.
    Read More >
  • Burton Dewar

    Queenstown

    2 /10 Poor

    Reviewed: Tuesday, November 5, 2024

    I booked a 2023 model, but received an old one. They said there's only one car, take it or leave it.
    Read More >
  • Upton Newton

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Very convenient.
    Read More >
  • Penelope Charley

    Queenstown

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Overall, I give four stars. The reason I deducted one star is because they told me at the pickup store that the car of the same class was unavailable. Although they offered a free ride to the airport to get it, I declined due to time constraints and chose a lower class car. We negotiated a 50NZD discount on the one-way rental fee. Fortunately, the car had less than 20,000 kilometers and was very new.
    Read More >

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