Buchbinder Car Rental

Pretty good

All paperwork was complete.

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Alles gut

It's okay.

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

See below

Recomended

excellent service

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.

El carro superó mis expectativas

They have no sense of customer service and a very bad attitude!

The queue was swift, and I got a new car with only 17 km on it.

Super little van/car ,a bit thirsty on the diesel but we got all our Wanted requests from very efficient buchbinder staff.

Incorrect return instructions

Been switch car without notice that make very upset.

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.