Budget Car Rental

I had to pay to take the car back full even though it was only three quarters full when I collected it. Otherwise, all fine.

After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!

O carro, o modelo, Ford Escape, nos atendeu muito bem. O Veículo já era bem rodado, tinha algún riscos, tinha manchas no interior. Estava limpo e preparado para nosso uso.

The counter staff was pleasant and efficient. Process was fast and simple. Easy to find the car that suits me...there were lots of choices. The car I got was almost brand new, so I'm very happy with that. Price was good value for money.

When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)

We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.

A very smooth booking process with clear options of selecting the vehicle as per your choice of vehicle and budget

El personal fue muy amable. Aunque el proceso fue algo lento debido a que presenté licencia de otro país, la atención fue siempre cordial y amable.

Everything went very smoothly

Si, el coche era mejor de lo que esperabs La atención, entrega y devolución fueron muy expeditas.

Terribles políticas de revisar tarjetas, según ellos mi AMEX que tengo desde el 1997 es de Arabia Saudita

From the moment you walked in until you returned the car, the customer was at the center. They solved a problem caused by me quickly and easily. The car I received was in very good condition.

All OK

The car and the Budget rental staff exceeded my expectations. I provided the Budget Rental confirmation code from my QEEQ voucher, and everything went very smoothly.

Staff was perfect and car was brilliant

Great service and very friendly staff.

Waited a while for car to be ready and when it was it seemed to be not detailed

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Service is very good

Great staff, honest and efficient. Located right outside of the terminal