EZU Car Rental

I thought the car was great value for money. Friendly staff and relatively painless process

All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.

I didn't have to wait long for the hire car. The process was very quick, less than 10 mins and all staff were extremely helpful.

Very good

I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.

Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.

Satisfied

Unprofessional

There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.

The service attitude is excellent.

After grabbing our luggage and calling, a car arrived to pick us up. It was very convenient, and the rental office is close to the airport.

Very satisfied

Very satisfied

Satisfied, very satisfied.

great value

Highly satisfactory

Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.

I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Satisfied

The car was quite old, and there was a lot of noise while driving. However, the pickup and drop-off services were excellent.