Keddy-by-Europcar Car Rental

Car was wonderful to drive

Had a mechanical problem with the car, no one’s fault. One phone call and the switch to a different vehicle was arranged.

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.

Staff member Roudayan was extremely helpful and spent time to make sure the car suited us perfectly. we appreciated his warmth and customer focus very much!

We booked also a baby seat for a 6month old baby; however the seat was dirty, worn and barely suitable for a 6month old kid, it was more for a todler seat. Europecar staff at Oulu airport are absolutely fabulous, and helpful!

I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback

Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.

There was a Canadian guy in front of me who really tested the patience of the staff but they handled him well. His idiotic questions were the cause of my delay picking up the car.

Great price and value for money

Très bien

The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated.

Mas agilidad del personal en la devoluvion.

Todo perfecto, muy buen coche y viaje muy bueno. Lo único fué, que tenía que pagar una cantidad al recoger el coche y tuve que pagar 7,46 euros más. Lo demás, todo perfecto.

A experiência foi positiva, tanto com relação ao site qeeq, quanto à locadora keddy. Preço muito bom e serviço fácil e rápido - muito satisfeito!

Yes

The car fell short of expectations with body damage

Tava tudo bem

Vehiculo nuevo como y excelente estado. El vehículo no lo recibí lleno de combustible

El coche mejor que lo que pensaba; personal amable. Lo único que no mencionan es que necesitan una tarjeta de algún banco establecido, no aceptan de fintechs. La devolución del apartado fue rápida.