National Car Rental with Van

Was simply perfect.

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

Very satisfied

Convenient car pickup process

Excellent

Fairly satisfied

Fairly satisfied, the vehicle condition was good

Very good

Highly satisfied

Satisfied

Very satisfied, the car return inspection was completed in just two to three minutes.

Great service, great car, great trip - thank you! :)

Excellent

The service was excellent, very quick, and there was no upselling of insurance or car upgrades, which is quite rare.

Easy to find

The service attitude was very good, and the car pickup process was very quick.

Great service

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

Very good

Pretty good

Very satisfied, the follow-up reminders were quite thorough.

Very satisfied

Extremely satisfied

Took the car only for half a day and driven only for 65 miles as per the invoice but the Fuel charges is 42 pounds. Invoice also mentioned that Fuel was full tank but it was not the case. for 65 miles you expect fuel to be reduced to half? Also, what is exs charges? I have collected the car at 12 in the noon and returned at 5.15 PM, invoice shows 23.08 PM. Understanding the bill is very difficult. Total shows 90.50 but amount due is 139.50. How is it calculated? Additionally i have paid 54 pounds to Qeeq while booking the car. So for nearly 5 hrs of renting a car cost me 194 pounds?

Overall good. They gave us a three-door car. Dubai just had heavy rain, and many cars were damaged.

The rental company provided a brand-new BMW 118 with only 480 kilometers on it instead of the originally booked Kia. The front desk guy was nice.

Very satisfied, the car is in good condition.

Very satisfied

Very satisfied

National car rentals is now part of enterprise and I didn't know that

Very satisfied

Free car upgrade

Very satisfied

The staff was very friendly and spoke fluent English, making communication easy.

The road signs were very unclear, causing us to arrive at the car rental company an hour and a half late. Dragging two 24-inch suitcases made it extremely difficult to find the rental company. They claimed there were no cars available due to our lateness and demanded extra money for a different car. To avoid further delays in our schedule, we agreed. After negotiating with the rental company, they agreed to refund the additional fee, but!!! After returning the car and coming back home, they charged the same amount again under a different excuse! Extremely frustrating and infuriating!

It happened many years ago, I've forgotten.

I was delighted with the competitive price, the ease of booking, the quality of the vehicle and the speed of pick up at the counter.

A very satisfying car rental experience

Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.

Pretty good

Okay

Very satisfied

Since it was already evening when I arrived, there was no one at the store. I quickly submitted the documents and authorized the deposit with my card. It was done in 10 minutes. Then, as instructed, I went to the parking lot with the receipt to pick up the car. The vehicle was relatively new, from 2023, and had only run for a little over 8,000 km when I got it.

Poor. No petrol cars only an electric with 50% charge. “No charger” claimed. When I picked up the car a charger was right next to it. They couldn’t be bothered. Range supposedly 158 kms for a 194km journey. Rubbish it lasted 60 1/2 hour wait and I supposedly had 170 again it fell so fast (no heater no radio in eco mode) I had to stop for another 1/2 hour and by the time I reached the airport I had 16 left. Awful.

Had the self serve machines which made it quick and easy.choice of car and colour,the kids like that. All too easy Perfect

吹き抜けのホテルのエントランスで受付・手続きしましたが、風が強く、何度か書類が飛ばされそうになりました。また、返却においては、キーをフロントに預けるだけだったので、車両の目視確認等もなく、後で何か請求があるのではないかと不安になりました。完了のメールはありましたが、人手不足のためか手続き等が雑の感がありました。

The staff were very polite. I was given a choice of several cars. As recommended by the service staff, I selected a Toyota Camry. To my delight it was a near new car. I was running late on the return and only had 3/4 of a tank of gas. To my surprise (and further delight) I was given a $10 rebate towards the fuel cost and only charged $6. I very much appreciated this. Next time I rent a car it will be with National at the John Wayne Airport.

Très bon loueur, tout a été rapide et agréable. Merci

良い！