I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.
Tried to request for Nissan X trail rather than Hyundai Tucson but wasn’t given. Tucson is smaller than X trail and should not be in the same category as X trail
Counter staff friendly and helpful at pick up. Called me to let me know I had left a bag behind meaning I could return and collect it before they closed.
Unable to contact the office directly by phone when I needed to change pick up time - they never answered the phone.
Boot space in car was less (shallower) than expected - but good to drive a hybrid
About QEEQ:8.0/10
No need for IDP although this was noted as being required. Rental Cover provided was comprehensive and no attempt by pick up location to offer unnecessary extra cover.
Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.
My arrival flight to mel is delayed , i tried to amended my arrival date ( delay a day ) , Hertz asked me to call back QEEQ for amendment if not there will be count on NO SHOW, I explained to the CS , i m not going to refund ,just pick up 1 day late. CS said no exception , have to pick up on 21 st Dec ,i called QEEQ , Cs asked me to call back Hertz, They cant help as well. Its a but ridicules.
“A very good Car to drive in, however the luggage space was a bit small.”
About Hertz:8.3/10
Hertz had offer to upgrade my Car for addition A$10 a day. However, as I had bought the full coverage insurance thru Easyrentcars. They wasn't able to advice to the insurance impact and thus we were unable to upgrade our car on the spot.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
cmchou
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