NEWCASTLE AIRPORT CAR RENTAL REVIEWS

The worst service ever! Had to wait approx. half an hour at the counter with a little baby despite of having only one person in front. Overcharged for a minor damage to a wheel I do not remember making. It took another half an hour to return the car, despite of being the only customer.

Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!

Perfect way to rent a car at a good price.

Was charged more than additional quote scammed by insurance and upgrade, was charged £84 for a £20 park fine, took from bank with no permission and still never got my £100 hold deposit back

Like: Friendly and efficient staff and the rental was great value for money
Dislike: Nothing to improve

It was a smooth no hassle service. The car ,the service, the price all excellent.

Brilliant service, guy on the desk when I collected the car was really friendly, clear and helpful.

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.

Excellent check in and drop off process. Very efficient. Finding the avis pickup location was slightly difficult as there was no one at the counter and the directions to the location were unclear. However, the rest of the process was very smooth and no upsell of insurance was attempted..

Friendly service

Terrible attitude, especially since the location is far from the airport. We had to wait an hour after arriving at the airport and could only contact them through Hertz's staff. It was even worse on the return trip; a small scratch on the front bumper required compensation forms, which took almost an hour to fill out because both an employee and the boss couldn't find the forms. This nearly caused us to miss our flight. After protesting, they even threatened us to get a taxi ourselves (our luggage was already in the car ready for drop-off). This scared my son, who didn't understand why I was fighting for my rights! Awful service.

Satisfied

Landing at NCL with 6 people, 1 with a child seat, it's not too convenient for the driver to go to the Ponteland office then drive back to collect everyone. Why not bring the car to the airport?

Like: Picking up the car was painless, I was expecting lots of paperwork and hassle but this was not the case. I was dealt with in a friendly manner and very efficiently. Would highly recommend. The vehicle I was given was superb and tempted to buy one now
Dislike: Everything was perfect.

Vehicle handed to me in poor condition due to badly damaged wheel, if that had been my personal car I would not have driven it in that condition!

Good

Try to reduce the overall pick up time.

Quick, friendly service.

Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell

Easy to book. Price drop protector made it even more cost effective. Perfect

Clean, good service. Professional attire.

No comments. great service.

Fantastic and fair

very good and easy