SOUTHAMPTON AIRPORT CAR RENTAL REVIEWS

At the Enterprise counter at Southampton Airport, the rental company said our credit card didn't have a chip, so they couldn't process the rental. We asked for a refund of the deposit at that time, but the staff said they hadn't received any deposit and showed me the information on their computer. After returning home, I requested a deposit refund through the rental platform, but several days have passed without any response. The rental platform is very unreliable.

Like: The vehicle I booked was lovely and was great value for money.
Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.

Called the office and collected quickly from the airport. Brought to the office and soon on my way!

Had to wait for >40 minutes to be collected from Southampton airport as I was given the wrong directions to the collection area by Easirent head office. I was happy with the car and the hire cost but was charged £225 after drop off. At drop-off I disputed that I had caused damage to one tyre wall. The representative said they would investigate in case it was a previous issue since past customer(s) had badly damaged the hub cap on the same wheel. I've not yet received any explanation or breakdown as to the £225 charge 8 days later as Easirent customer services aren't on the phone and have not yet responded to my email. I'm very unhappy with the poor communication. Surely £225 is ridiculously excessive for replacing one tyre???

Probably because it's an ordinary city, there was no need to queue, no free car upgrades, no Chinese service, no free shuttle bus, couldn't deliver the car to the door, extra sales on their fuel option, plus tax making it almost the same as refueling outside.

Will make sure I never use them again

My experience was horrendous and cost me a fortune

Like: Ease of collection and friendly helpful staff.
Dislike: The car hadn't seemed to be hoovered out after the last rental.

Like: Easy to book - staff were very friendly Car was smart and clean and easy to drive
Dislike: Everything was brilliant!

Like: Staff

This company is not at the airport at all, their attitude is poor, and they don't deliver on their promises. We suffered a lot because of it.

Had a dead battery in vehicle shortly before heading back to drop off. Staff were very helpful in arranging a taxi and alternative arrangements.

Like: Extremely courteous and friendly and cooperative young men, who made the experience easy and relaxing.
Dislike: Nothing

The attitude was excellent.

When picking up the car, the staff provided practical suggestions for early pickup. The car was very functional, and the comprehensive insurance offered made our trip much more reassuring. Unfortunately, the cleanliness inside the car needs improvement. There was a strong odor (similar to vomit). Although it's a four-door nine-seater, only the front row windows are adjustable, and without the air conditioning, the air inside doesn't circulate. It's recommended to have staff nearby or accompany you during pickup, as we were initially unfamiliar with the car's operation and had to return to the pickup registration center to ask for help.