I had to return the vehicle on 25/09-21 by 16:45 and indeed I did, but the counter was already closed and there was no one to get the vehicle so I left the key in the safe. The next day I received an email from Europcar that the vehicle was returned in 26/09-21. I hope everything is fine and Europcar will not charge me for another day. Sincerely. Jacob G.
“Great rental deal but charges for 2nd driver excessive.”
About Hertz:10.0/10
The booking was great but we were somewhat surprised that to add my wife as a second driver would have almost DOUBLED the rental!!!!!
The practice of charging an advance for fuel of 5 euros per litre is excessive but does ensure the vehicle is returned full of fuel. The representative who accepted the returning vehicle was very helpful and came out to check that the vehicle was undamaged and full of fuel.
Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.
excellent customer service, nobody is at their best on a sunday evening if you have to work, but everything was quick and pleasant and I was soon heading to the rental car.
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