CAPE TOWN CAR RENTAL REVIEWS

Free upgrade of vehicle. However no before paper so had to take photos of the damage to the vehicle

Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.

The car seat was smelly

I like the fact that easyrentcars bundled together the super coverage which eliminates the hassles of entertaining the upsell of insurances at the counter. Now i can just say i dont need it since i already opted for the the super coverage with 0 excess covering all. This is the best abt easycarrents!

Long waiting time

Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.

The guy at the collection point was not super friendly and helpful and took his time - understand it was late but they knew we were coming... The car was a bit smelly when we arrived and our requests were all ignored. Overall, it was ok but not the easiest car for the CT roads that are rather hilly.

Smooth process - nothing to complain about.

Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!

Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again

Good

Really long wait for pick up

Convenient

No queue and the counter staff was very good. I also noted that the documentation seemed much reduced with fewer things to sign!

Very satisfied

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Very smooth pick-up and drop-off at Europcar. Car was ready when we've arrived for pick-up. If there was no technical issue with the POS machine, pick-up would have been probably 5-10min only. Great service at both ends...

The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.

Good , our diamond membership gave us an upgrade which we took advantage of. Will use again.

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

the platform is super easy and it works great with comparing all the sites and find the best price. had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one. one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )

Excellent car condition, very friendly staff.

Very easy to book and accommodating .

We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.

The service was organized and the staff are all helpful.

The platform was easy to use for booking smoothly.

There was no service and no safety instructions provided. As a result, I was robbed with my car window smashed within two kilometers of the rental location, in about ten minutes. It might be because I didn't have glass and chassis insurance, but their service was non-existent, causing significant financial loss. However, the window claim process was timely and efficient, with all expenses covered.