Treat customer as Family Member

Random charges, including unnecessary insurance fees

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.