The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.

There were sales attempts.

Great, the car was very new and in excellent condition.

Excellent customer service and good value for money. Car was in great condition.

Easy to use. More prominent placement of car pick up and drop off information would have been useful.