My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.
Long wait for bus both ways - counter staff booked a taxi for us for the return to the airport as we watched the bus leave whilst he was checking car but it didnt turn up so we ended up getting the next bus - 40 minute wait.
Car was OK but not very clean inside.
The car had a wheel hubcap missing, dents, chip marks in the paint all around the vehicle and was not as expected.
The clutch biting point on this car was at the very top of the pedal and it did not drive as expected.
About QEEQ:7.0/10
The shuttle service from Gatwick runs only every 30mins. We had to get a Bus service each time and never got the hotel/rental shuttle as we expected. This location is some miles from Gatwick, more than expected.
Like: Very helpful efficient and friendly Dislike: The cold weather !!
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Customer Service
Not helpful at all
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View more >Dislike: The cold weather !!