From the moment the staff picked us up, their attitude was extremely cold. They only said two words, 'Get in!', opened the trunk, and then went back to their seat. My mother and I loaded all our luggage by ourselves and received no further communication from them. The pick-up location was a long distance from the airport. Their card machine and copier were not working, making the office practically useless.

The two staff members were patient and attentive.