I rented a Toyota van but they gave me an SAIC Maxus van. I had to pay extra to upgrade to a Toyota van. The car arrived with many scratches, and I didn't take photos of all of them, just a few obvious ones. On the second night, the tire got a puncture and I had to deal with it myself. Late at night, there was no help available. Despite buying a lot of insurance, it was useless. They told me things that sounded reasonable but were very frustrating. The child seat they provided was not suitable, and they told me to just put up with it in a very unprofessional manner. I've rented cars many times during my 20-day trip in Australia, but this was the worst experience. They pre-authorized a $800 AUD deposit, saying they would deduct $500 AUD for insurance claims that wouldn't be refunded. I was rushing to catch a flight and accepted my bad luck, thinking $500 AUD would be a lesson learned. Today I see they deducted the entire $800 AUD. It's a scam.

The car rental process was very slow, and they didn't know how to install the car seat. When returning the car, there was no staff around, and I waited for a long time with no one showing up. I ended up spending 15 AUD on a taxi to the airport. The deposit hasn't been refunded yet, and they directly charged my card instead of pre-authorizing it. I have no idea why.

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