Stress free

Cairns Apex staff were friendly and helpful.

Easy to use!!

When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.

Prices were good. Easy to locate information. All good.

The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.

Booking process was very easy n smooth. Will definitely book thru this website again n no hesitation to recommend to others.

Very helpful and polite staff

rental cut-off not easy to extend if required later

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.