Very smooth process

The Staff at Apex were very friendly and efficient. The Airport Shuttle service was prompt at both pick-up and drop-off ... and very convenient.

An overall good experience with QEEQ.com Just a note, however ... QEEK.com are based in Dublin, Ireland, therefore bookings made through them in any country other than Ireland will incur a currency conversion fee from your credit card issuer. It's not a huge amount, but in my case it added 2.95% to the cost. For full and fair disclosure, it would be good if this were mentioned somewhere on the Website ... which otherwise gives the appearance of being "local". (( I am from Australia ))

everything straightforward and easy - very good service

i would have preferred a mitsubishi outlander than the hyundai tuscan just to see what one was like

Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

Like: Apex we're so friendly and helpful and the car was perfect
Dislike: After a bit of a mix up, trying to deal with the staff at Easycar rentals was impossible....luckily Apex could take over and sort it