2 hours delayed due to a flight… no car, paid 100%, thumbs down ?

The car was pretty good. However, because one gas station near the airport was under renovation and another one couldn't take credit cards for some unknown reason, I had to return the car without a full tank. For 440 km, the average fuel consumption of the Toyota was 6L, and they charged me €70.62. They showed me the receipt on an iPad and said they would email the bill to me later. In the end, I didn't receive anything in my email, but my credit card showed a charge of over €83, which was extremely frustrating!

It's okay, small company with strict rules

Because I picked up the car two hours earlier, I had to upgrade and pay an extra 200 euros, and the insurance cost another 200 euros. Plus, the person who received the car when I returned it had a bad attitude. It was not a very pleasant car rental experience.

The female staff member at Global Drive who assisted me was very unprofessional. I repeatedly asked her about full insurance, but her explanations were very vague. This ultimately cost me almost 400 euros extra.

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!