2 hours delayed due to a flight… no car, paid 100%, thumbs down ?
C.Agnhammar
Germany
Reviewed: Fri, Feb 25, 2022
About GLOBAL rent a car:2.0/10
Due to a delayed flight the rental office was closed. I never even got a car from them… all I got was to pay the full price for the rental as it was a “no show’
I could understand if they charged me 20 eur or so, but 100%!! That’s not ok.
The car was pretty good. However, because one gas station near the airport was under renovation and another one couldn't take credit cards for some unknown reason, I had to return the car without a full tank. For 440 km, the average fuel consumption of the Toyota was 6L, and they charged me €70.62. They showed me the receipt on an iPad and said they would email the bill to me later. In the end, I didn't receive anything in my email, but my credit card showed a charge of over €83, which was extremely frustrating!
I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.
I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !
About QEEQ:10.0/10
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2 hours delayed due to a flight… no car, paid 100%, thumbs down ?
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