It's okay, small company with strict rules

The staff was very friendly and attentive. However, the car given to us, while having low mileage and being relatively new, had some issues during driving. The RPMs would spike unexpectedly even at speeds of 50 or 60 km/h, reaching 3 or 4, which made me hesitant to accelerate. Additionally, there was an extra charge for diesel cars, costing 5 euros per day, which wasn't very economical.

Dollar's service is great, highly recommended!

1. Booked an automatic Golf on Zuzuche, total price was around 5600. At pick-up, they said only BMWs were available with automatic transmission, costing over 10000. 2. Rented car for a month but it had no spare tire and they didn't inform us. Resulted in a blowout en route to Rome costing much more. Towing fee was 150 euros, plus 480 euros for two new tires, which is unacceptable. 3. The actual rental company was small, and after the blowout incident, we called but no one answered and there was no roadside assistance. 4. The rented car had many small dents. During return, the inspector falsely claimed that pre-existing dents were caused by us. At pick-up, they acknowledged these were pre-existing but did not recognize it during return inspection. This left a bad impression.

Like: He was very personable. Answered all my questions. Hopefully gave me a good deal.
Dislike: I needed more information on the ins and outs of the BMW.