Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.
The service attitude was good, but the car we got had almost 50,000 kilometers on it. During the rental period, the left front tire lost air once (luckily there are free air pumps at gas stations, so we fixed it ourselves) and there was an oil change warning! How old is this car? It's old, fine, but at least maintain your cars properly! They don't even change the oil regularly! We thought there was an oil leak and had to ask the rental company, friends, and even locals before confirming that it wasn’t leaking, just that the oil was old and dirty.
1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.
1. The staff at the Global Drive rental counter at Cologne Bonn Airport in Germany were very helpful and professional.
2. The first point seems useless. I reserved a compact luxury car with automatic transmission (such as a Mercedes A-Class or BMW 1 Series), but in the end, they only had an automatic Ford Focus station wagon available. Ford is not a luxury brand, and the rental company did not offer a free upgrade, which was very disappointing!!!
3. Even worse, the location of the car stated on the key was incorrect, making it difficult to find the car. There were no staff members from the rental company in the parking lot. I had to walk back to the counter, where another staff member accompanied me back to the parking lot to find the car. This process took nearly an hour (from 11 AM to 12 PM). It was exhausting and frustrating. Poor experience!
About QEEQ:8.0/10
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