Very disappointed,let down by what was supposed to be a good deal .
A.Beecroft
Australia
Reviewed: Sat, Oct 29, 2022
About East Coast Car Rentals:5.0/10
Price that QEEQ quoted didn’t happen,had to pay 658 Australian Dollars, After signing paperwork I was informed of over 30 scratches and damage to the car. Also included in the price was car insurance, despite me stating I had car insurance.
Felt like they tricked me, could have increased damage marks on my return of the car.
Seemed a bit of a scam company.
About QEEQ:8.0/10
NO
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. You have purchased AXA insurance. There is no need to purchase duplicate insurance at the counter. If you have any questions, please don't hesitate to contact with us.
The service attitude was terrible. Since we didn't purchase insurance at the store (we had already bought full insurance through the rental platform), the staff kept complaining about us and tried to force us to buy insurance, delaying the pickup process. It took about 30 minutes to complete the pickup. The same staff handled the car return and was also very aggressive towards us. The whole trip was ruined because of this awful car rental experience.
About QEEQ:10.0/10
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Very disappointed,let down by what was supposed to be a good deal .
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