Best deal ever

The car was older than expected with many scuff marks and some unrepaired damage. For a $5200AUD excess I would have expected a clean and modern vehicle without blemishes. The car was more than 3 years old and had over 70,000kms on it. This is what I would expect from a tier 3/4 service provider. Based on this, the day rate seems high and is not representative of age.

I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.

Read some less than inspiring reviews before I booked. MY experience was excellent. Quick easy collect & drop off .. what more can one want?

Like: Friendly staff, wick service and even am unexpected car upgrade!
Dislike: only having it for one day

Like: The staff member was friendly and explained things clearly and helped with a map knowing we had never been there before. We got a free upgrade due to the car we booked not being available - better than expected!
Dislike: Got a bit confused on refilling the petrol as the paperwork was not clear in showing the car was unleaded - so had to ask petrol station staff for help.