Arrived in early morning and meet staff at Thriffy counter. Vehicle was not available at time to pick up, need to wait few hours , and no shuttle service. Finally, staff arranged temperory car and advised that should fit is till afternoon, but it was too small to fit my family and baggages. 8n afternoon, no courtesy call talk to inform us for picking up. Bad experiences.
Pick up at late afternoon, but it was not a highlander that not match my initial booking .
Could not find Dollar rental counter on arrival and by the time we worked out it was through Thrifty we had to wait over 1/2 hour to be served. Were upgraded to a better vehicle so happy in the end
Absolutely misleading of information. I was expecting to get at least a sedan car. I have been handed a hatchback cheap car which I can rent out cheaper what I have paid for. They suppose to give me Toyota Corolla or similar which based on the picture it should be a sedan, not a hatchback. Staff was from thrifty was laughing at us and felt insulted. Never will hire from them.
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