First order: The flight was delayed, and the staff left on time at 8:30 PM, so I had to cancel. Second order: Arrived at the store in the afternoon but was told there was no reservation. The staff were okay, but after communicating with the rental company for a long time, they still had no car available. It was a hassle for the whole family.

Due to the flight schedule, I picked up the car at 5 PM when it was already getting dark. This store has longer business hours compared to others, so I was a bit worried it might close early, but it stays open late, which perfectly solved the pickup problem. Since both pickup and drop-off are at the same location, the shuttle service was very quick. A deposit of $500 was taken at pickup and has been refunded today. Additionally, there is an extra charge if you need to add an additional driver, and drivers under 25 also need to pay an extra fee similar to a security deposit. Overall, I've found that the stores on QEEQ are quite convenient, and you can choose according to your needs. They're all pretty good!

The office installations where very poorly looking, walls peeling off, etc. The staff wasn't very friendly and the person who process my documents took pictures of my credit card front and back, which I found very doggy as the security code is on it, when asking, he said it was for their own security, which I completely disagree, but he didn't give me other option.

You should specify that insurance bought on the app is not related with the car hire company and if anything happens we have to claim apart

Simba exceeded expectations. Everything about them starting with pickup from airport to their office till return of vehicle was amazing. the staff was super friendly .

Amazing staff I was extremely anxious because my flight was delayed and wasn’t going to be able to get to the pick up office by 8.30pm I I was really was upset as I had no way of getting to hotel which was quite a distance away and then to try and get the car the following day The young lady was very sweet and understanding and offered to wait I arrived at 8.40 to collect car and was so relieved that she did this for me Just truly wonderful The young man when I dropped the car off was lovely as well I will definitely use Simba car hire again Very prompt refund of deposit too

Easy to book No problem at all