Rude employee at car reception.

While waiting to enter the parking lot at a highway service area, our parked car was hit by another vehicle. Our car was stationary in a proper parking area, yet it got hit. I immediately called to report the accident, but the staff kept transferring my call. After 30 minutes, I still hadn't been helped and was sent to voicemail. I understand it was a Sunday, but the leaflet claimed 24/7 service, which turned out to be misleading. The staff were polite when returning the car, but I discovered they had entered the wrong email address. Despite promising to correct it, nothing was changed. Two days later, I called the Alamo damage recovery unit and confirmed the email was still incorrect. Moreover, my email inquiry regarding the claim status, which their website said would be answered within 7 days, received no response even after 9 days. While the staff were friendly, their efficiency was severely lacking. Furthermore, we forgot our tripod in the back seat of the car while explaining the crash to the staff. We contacted them after arriving in Dubai, but the vehicle had already been sent to the repair center. Despite promises of an email update, we received none. Subsequent calls revealed the car was either still being repaired or had already been rented out again, and the tripod was not found. While I admit I should have checked for belongings more carefully, the inability to locate a clearly placed item was extremely frustrating. The tripod, bought specifically for this trip, was used only once and cost over a thousand dollars. Now, I have to try claiming it through travel insurance.

When the vehicle had an accident, the rental company refused to provide a replacement car, requiring us to return the car early and re-rent. Whether the remaining days' fee will be refunded is still a mystery! QEEQ said the chances are slim! Additionally, they deducted two amounts for the car damage, and I still haven't recovered the extra deduction! QEEQ's contacting the rental company on our behalf was also unbelievably slow!

When the vehicle had an accident, the car rental company refused to provide a replacement, requiring us to return the car early and rent a new one. Whether the fee for the remaining days will be refunded is still a mystery! QEEQ says the chances are slim! Additionally, two fees were deducted for the car damage, and we have yet to recover the extra one! Please ask QEEQ to help contact the car rental company; their efficiency is astonishingly slow!

The car rental company refused to provide a replacement car after an accident, asking us to return the car early and rent a new one, and it’s still unclear whether the fees for the remaining days will be refunded! QEEQ said the chance is slim! Additionally, two fees were deducted for the car damage, and I haven’t recovered the extra amount yet!! Please ask QEEQ to help contact the car rental company, their efficiency is astonishingly slow!

Not bad