Ver pleasing overall

Very dissatisfied. The scheduled return time was 6:00 AM. We arrived at 5:40 AM in the freezing cold, but had to wait until 6:27 AM for the staff to show up, which delayed our subsequent plans. We had another car to return, causing our team to rush and be very stressed. Not good at all.

We did an after hours pick up but the communication was great and we had no issues with the pick-up. Drop-off was equally smooth. The car itself was fine and just what we needed.

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Like: Car was super clean and apart from left front tyre and hard riding was very good
Dislike: Would be nice if the depot was closer to the airport

Like: Value for money
Dislike: Nothing