Service Rep is not cautious about customer’s flight time.

I made two car rental reservations with mode during my visit to New Zealand. One was at Queenstown from 4/19 to 4/27 and the other was at Auckland from 4/27 to 4/30. I am not sure what’s mode’s standard SOP to check return car. When we picked up the car on 4/19 at Queenstown, we were told that as long as we return the car at 8:30am, they will send shuttle to take us to the airport immediately. We arrived at 8:20 but could only wait till customer service rep to open the door at 8:30 sharp. He took more than 20 photos of the car, then drive the car to the parking lot (when I thought he was doing a test drive.) Then he returned to the front door where we waited, said he would ask his colleague to take us to the airport. We waited a few more minutes, just to find him chatting with the guy at back door…. We almost missed the deadline to check in luggage if our flight to Auckland was not delayed. I must say the experience was extremely awful! On the other hand, when we returned the car at Auckland, the Service Rep didn’t take any single photo of the car!