We thought the service was great. Vehicle was perfect. The only problem we had was when we got to Sydney we had a number to call for a shuttle and that wasn’t the correct number. We ended up calling “Park on King” where the rental office is located and they helped us sort it out. Otherwise the rates were reasonable and the counter staff (when we did get there) was great.
Employees of aero drive were helpful and polite. Everything went pretty smoothly. Except that the car I had had a low pressure type and the key battery was to be replace but I was not told and had a lot of hassle trying to start the car before I could unlock the door for the passengers
About QEEQ:7.0/10
The clause in the terms and condition mentions if you are late for pick up could cause us to miss our pick up. And we tried calling and was asked to cancel and rebook and we end up booking at a higher price. The details could be made clearer e.g. indicating we can be given an hour of buffer etc.
Waited 1.5 hours to get picked up
No one was picking up the phone
I had to ring Kuala Lumpur to get someone to actually answer the phone
It was really frustrating
I’m so so disappointed
We were so late to our destination
No proper apologies
About QEEQ:7.0/10
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Customer Service
Smooth and good value
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