Communication was mostly in English.

I've never rented a car with 160,000 kilometers on it before. The condition and maintenance were acceptable.

The pickup location was at the domestic arrivals section, which made it really difficult for us to find. The taxi driver called them, but we had no idea how they communicated. He eventually dropped us off at a shopping mall near the airport and left us there. We had to find our way to the rental office by ourselves. However, the rental and return process was smooth.

The store's workflow is very efficient. After checking the car rental form, they noticed I only had one copy of my driver's license, so they thoughtfully made an extra copy for me and gave back my original for future use. The car exchange was also quick; they simply checked the fuel and confirmed the return. They even reminded me that 5000 THB would be refunded to my credit card in two weeks. Most importantly, they upgraded my reserved car to a higher category, which was much more comfortable than an A-class car.

The car was delivered to the hotel for free, and the pickup inspection was thorough. Returning the car was very convenient.