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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6523622309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6523622309
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Search for GOLDCAR Car Rentals in London

Unexpected charges, with no real explanation as to why

Reviewed: Mon, May 20, 2019
About GOLDCAR: 7.3 /10
Arrival wasn't great as from LHR T3, the details on whom to call from bus stop 21 are so small that you can easily miss them. Proper signage would go a long way. I waited around 15 minutes to be served, as the staff were very busy. When it came to payment, they lumped an unexpected 84 GBP payment on my car hire because my return ticket did not correspond to the date of car return. I rented the car for two days to visit family and then am continuing to work in the UK for a few months. The woman behind the counter said she would waive charges if I provided an original proof of address from within the UK in the last 3 months - yeah right! She would not accept a photograph or reverse the charges if I provided an original copy upon return. Really terrible and disappointing customer service. All in all, I was looking forward to my Goldcar experience but the "plus, plus" mentality where they sting you with baseless charges will mean that I never use them again.
About QEEQ: 10.0 /10
Peugeot 3008 image
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Standard Crossover | Peugeot 3008 or similar

Relevant Reviews on GOLDCAR Heathrow Airport

CDP

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Mini | Hyundai i10 2 Doors or similar
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Sat, Aug 3, 2019
“I felt ripped off....”
About GOLDCAR: 7.0 /10
Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
About QEEQ: 10.0 /10
Your process is great and woks as advertised. Booked my next car with you already but with Budget/Avis.

A.Siddiqi

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Compact | Volkswagen Golf or similar
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Jun 19, 2019
“Dissappointed and will never use this service again.”
About GOLDCAR: 4.0 /10
Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.

Arash

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Standard Crossover | Peugeot 3008 or similar
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, Jun 6, 2019
“Useful website”
About GOLDCAR: 2.0 /10
SCAM SCAM SCAM SCAM !!!!!!! Avoid this company if you can . The GOLDCAR IS offering cheapest car to get the customer. Once you book the car with them They have hidden extra cost when you go to pick up your car . Even if you buy super protection they still not accepting . They want you to buy they’re insurance which will cost you £30 a day . IT’S absolutely nonsense. Avoid this scam company . I booked from the same app with EUROPCAR and they ask only for £250 deposit . GOLDCARD want to hold £1500 what is crazy amount plus £30 per day their separate insurance . Still I didn’t get my money back which I paid through the APP and they didn’t give me car because I didn’t want to pay £30 per day . The car I booked it’s was already insured with £1500 excess deposit....so the should bother about extra insurance because they hold £1500 for excess... SCAM SCAM SCAM SCAM AVOID!!!!!!!!!
About QEEQ: 10.0 /10
Good customer service trying to solve the problem Patiently

C.Wheeler

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Mini | Hyundai i10 2 Doors or similar
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, May 21, 2019
“What a joke that they can re sell your paid for hire car if you are late to collect”
About GOLDCAR: 8.3 /10
Our flight was late by 1 hour, and my sister took 1.5hr to get through passport control as they were very busy. I had called ahead to gold car to say we were at the airport whilst waiting for my sister (I went striaght through as I had my UK passport) to enquire where we catch the bus to get to the rental depot. When we arrive we were told the car had been sold on and this was part of the T&C's we were so upset and they said they only had 1 other car and we had to pay an additional 190 pounds to secure the vehicle as this was classed as an upgrade. All of this incident was made so much worse as my Father had passed the same morning and we had missed seeing him before he died, which compounded the situation.
About QEEQ: 10.0 /10

A.Syed

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Standard Crossover | Peugeot 3008 or similar
GOLDCAR
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Apr 3, 2019
“Just ok.”
About GOLDCAR: 6.7 /10
please stop fuel surcharge on diesel car. car check must be done before and after and not only when return. car interior must be clean.make free after hour return
About QEEQ: 10.0 /10

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