The pick-up and drop-off speed is very fast.

Excellent! Car delivery and return right to the hotel, just need to wait in the lobby. Super convenient, highly recommended!

Despite the language barrier, the handover was quick and smooth.

When I arrived at the car rental company's reception, the female staff member had a very bad attitude. She asked me to send the company confirmation email to her. Since I had just arrived in Thailand and couldn't connect to the internet, I explained my situation to her. However, she got angry and told me she wouldn't give me the car. As I had two young children with me and urgently needed the car, I asked her for help to use the computer to print out the email. Shockingly, she swore at me in English, saying 'FUCK YOU'. I didn't argue with her in front of my kids, but I was very disappointed and embarrassed by such unprofessional behavior. I hope I can get an explanation for this incident. Thanks.

Great, the car was very new, and the pick-up and drop-off were very quick.