Awful service and poor car condition from CalAuto delayed many of our plans!!!

The rental period was until February 28, but the company continued to charge in May and August 22, claiming it was for parking and toll fees. Usually, such fees should be deducted within 40 days. The receipts provided were just a few lines of Hebrew without any signatures or stamps. It seems like the company randomly fabricated these charges. Future renters, beware.

The store is not in Nazareth town, we took a taxi for 100 shekels to get there. There are no English signs, remember the blue and green logo. The staff's English is not very good, and the rental deposit is much higher compared to Hertz. I booked a Mazda 3 online, but got a Subaru instead. The car had many scratches, it was old, the brakes felt a bit loose, and the seatbelt was basically just for show. In terms of price, we drove one day from the pickup location to the Church of the Five Loaves and Two Fish, to the Golan Heights, to Tel Aviv to exchange the car. The exchange point is not in the airport car return area, and the cost was under 100 USD. The trunk was not large enough for two big suitcases and a carry-on. The carry-on had to be placed on the back seat, so it's suitable for three people.

Pretty good, the process is convenient, and the service attitude is excellent

The staff was decent, but the car was surprisingly old. I was given a Fiat Panda with 60,000 miles on it, and all the seats showed visible stains. It took a lot of air freshener to cover up the unpleasant odor inside the car. After so many years of renting cars, I have never gotten one in such poor condition. Fortunately, the car managed to hold up until the last mile, which was quite a relief. I really need to thank the company's mechanics for keeping such a rundown car operational; they must be quite skilled. Another thing to mention, I initially thought there would be a counter at the airport or at least a shuttle bus with their company logo, but there was nothing. In the end, an airport staff member helped me by contacting the rental company with their phone and instructing me to wait at the entrance. This crucial information was not provided to me by the rental company. Airport transfers are very important, how can they not inform customers about contact details?

The car was super dirty. They didn't care at all. diapers in the car, snack spilled all over. we were in a big rush, but couldn't go into such a car.