Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

The service is standard. They keep recommending the CDW waiver and their own insurance during car pickup; just refuse it.

It was very smooth service when picking up the car, they even upgraded to a better one at that moment. Guy who worked there at reception was super helpful, suggested on better insurance for us and gave his card if something would happened or any troubles would occur.

Easy booking, better prices than anywhere else.

Best Enterprise/Alamo station in Germany. Good service, free Coffee. Love it

Very good counter customer service at airport; For a reasonable charge upgrade to Golf automatic turned out to be a good choice.