Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

it was good, my points keep 'expiring' so they are basically not worth anything, always disappointing when companies do that with loyalty points. Unclear if I got an upgrade or not having gone with the diamond membership.

Worst ever service experience

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.