The front desk and support staff were professional, enthusiastic, and communicated smoothly and pleasantly.

The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.

The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.

The rental company was pretty good, picking up and returning the car was very convenient.

The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.