The originally booked car was unavailable, so they offered a free upgrade.

The car rental location was easy to find, right at the airport exit. The service was excellent. When returning the car, I mistakenly drove to the departure level instead of the required arrival level, but the staff arrived quickly to inspect the vehicle.

The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.

We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.

The car inspection was quite thorough. When returning the car, they even checked if the floor mats were missing, which was the first time I encountered such a situation. They asked why there was only a front floor mat and none in the back... how would I know? When I picked up the car, they didn't confirm if all the mats were there. Who would remove the car mats anyway? Maybe there weren't any rear mats when I picked up the car.