The staff was an older lady who seemed very unfriendly, which was quite unpleasant.

The service attitude was good, and the car condition was also nice, but there was a discrepancy in the border crossing fee. The email mentioned a fee of 20 euros for entering the Eastern European country Czech Republic, but the counter charged 50 euros upon pickup. Other than that, everything was good and cost-effective. Overall, I was quite satisfied with this rental, and the upgraded vehicle at the counter was also very good. I will choose them again next time.

Overall it was pretty good. The pre-authorization hasn't been returned yet.

Due to the Munich Beer Festival, I couldn't pick up the car on time. Overall, I am quite satisfied.

Mediocre service. When returning the car, I couldn't find the entrance and sought their help, but they were of no assistance.