Very responsible, no need to queue, ample car availability

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

The car was fantastic. We booked a C-class wagon but got an upgrade to a JEEP Grand Cherokee Diesel with only 5000 kilometers on it. My husband had an amazing time driving it in Switzerland. However, we're not sure how long the pre-authorization takes to be refunded. It took a bit of time to pick up and return the car since there was no counter, but everything else was great.

Arrived early and called CARO, someone arrived to pick us up. The staff were very helpful during the rental process, and the return took less than 5 minutes.

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.